Frequently asked Questions

FAQ

What sizes are unframed and framed artworks?

Please visit Product Info & Sizes page for more details.

What paper are artworks printed on?

All artworks are printed on 310gsm 100% cotton rag museum grade fine art paper.

How to handle unframed artwork?

Manually handling unframed prints risks fingerprints, smudges and other imperfections prior to final framing. To maintain the integrity of the art, have pieces professionally framed or carefully handle them yourself using gloves. This helps ensure the artwork remains pristine until mounted for display.

Can I track my order?

Once your order has been shipped you will receive an email notification advising you of tracking number. This will be sent to the email used at check out.

What to do if I have not received order confirmation?

Please check your junk email first, and if you are still unable to find a confirmation of your order please contact me on floatingelementsgallery@gmail.com or via CONTACT page.

How long will it take for my order to arrive?

Each artwork is made to order. Unframed artworks are shipped within 2 weeks from order, and for framed artworks allow 1 more week.
Please visit Shipping Policy page for more details.

Do you ship overseas?

Yes! Unframed artworks can be shipped overseas from Australia. However, framed pieces are too fragile to send overseas - framed artworks can only be shipped domestically.